ioWorld Website Terms

1         This website

1.1                This website is owned and operated by ioWORLD Ltd, Suite 3B2, Northside House, Mount Pleasant, Barnet London EN4 9EB, United Kingdom (“us” or “we” or “our”).  ioWORLD Ltd is incorporated in England under company number 05698697.  VAT registration no GB888 1309 88.

1.2                Purchases from this website are purchases of licences from us;  in the case of software, they are purchases of licences for their use.

1.3                By using this website and ordering from it, you agree to these terms and conditions (‘Terms’).  Nothing in these Terms affects your statutory rights as a consumer. You also acknowledge and agree to be bound by the terms of our Privacy Policy.

1.4                Remember to check the Terms when you use the website as we may change them from time and time, and you will be subject to the Terms in force at the time that you use the website. We may change prices and availability without notice to ensure they are as up to date as possible.

1.5                We try to make sure all the information on the website is accurate, but if we have made a mistake and you spot it, please let us know.  Please regularly update your computer’s virus protection software as we can’t guarantee that the website will be free from viruses.  We may suspend or terminate access to the website without notice.

1.6                Please ensure that any information you provide to us is accurate and current.  Please keep your account and password details safe and do not disclose them to anyone else. If you suspect that someone else has them, please tell us straightaway as we cannot be responsible for anything that happens if they are lost and you do not tell us.

1.7                The trade marks and logos displayed on this site belong to us, unless otherwise stated. You are not authorised to use any trade mark or logo displayed on this site without our written permission.

1.8                Everything that you read on this website is protected by copyright unless otherwise stated. You may only use material on this website for personal, non-commercial use. Please contact us if you would like to use any of the information for public or commercial purposes.

1.9                We reserve the right to end promotions before the advertised closing date.

2         The contract between us

2.1                We must receive payment of the whole of the price for the products that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted, either by sending you an SMS message (if payment has been made by mobile phone), or otherwise by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

3         Price

3.1                The prices payable for products that you order are as set out in our website.

3.2                Save in the case of products which are sold as software to be downloaded only, you may be required to pay extra for delivery, and it might not be possible for us to deliver to some locations.  Our delivery charges are set out in our website.

4         Right for you to cancel your contract

4.1                You may cancel your contract with us for the products you order at any time up to the end of the seventh working day from the date you receive the ordered products. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.  To cancel your contract you must notify us in writing.

4.2                You cannot cancel your contract if the products you have ordered cannot by their nature be returned (such as software which is downloaded, or for which an Activation Key has already been provided to you, or which has automatically activated itself), or if you have taken any computer software out of any sealed package in which it may have been delivered to you.

4.3                If you have received the products before you cancel your contract then (unless you do not have a right to cancel) you must send the products back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the products for delivery you must not unpack the products when they are received by you and you must send the products back to us at our contact address at your own cost and risk as soon as possible.

4.4                Once you have notified us that you are cancelling your contract, unless you do not have a right to cancel, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the products in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the products delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the products from the amount to be re-credited to you.

5         Cancellation by us

5.1                We reserve the right to cancel the contract between us if:

5.1.1          we have insufficient stock to deliver the products you have ordered;

5.1.2         one or more of the products you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

5.2                If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

6         Delivery of products to you

6.1                In the case of products which are sold as software to be downloaded only, after payment has been received you will be redirected to a page from which the software may be downloaded, or a link to such a page will be emailed to you at the email address you have provided, or an Activation Key will be emailed to you at the email address you have provided, or the software will itself automatically confirm activation with our server.

6.2                Otherwise, we will deliver the products ordered by you to the address you give us for delivery at the time you make your order. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.

6.3                In the case of products which are not licensed software, you will become the owner of the products you have ordered when they have been delivered to you. Once products have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

7         Liability

7.1                If the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we will have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the products in question.

7.2                If you do not receive products ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the products.

7.3                If you notify a problem to us under this condition, our only obligation will be, at our option:

7.3.1          to make good any shortage or non-delivery;

7.3.2          to replace or repair any products that are damaged or defective; or

7.3.3         to refund to you the amount paid by you for the products in question in whatever way we choose.

7.4                Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we will have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question under the above provision.

7.5                You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase products from our site.  The importation or exportation of certain of our products to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the products you purchase.

7.6                Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

8         Notices

8.1                Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Suite 3B2, Northside House, Mount Pleasant, Barnet London EN4 9EB, United Kingdom and all notices from us to you will be displayed on our website from to time, or (at our option) sent to you by email at any email address provided by you.

9         Events beyond our control

9.1                We will have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

10     Invalidity

10.1            If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

11     Feedback

11.1            Unless otherwise explicitly stated herein or in our Privacy Policy, any non-personal information or material sent to us by you will be deemed NOT to be confidential. By sending us any non-personal information or material (including comments, feedback, bug reports, piracy reports, or product suggestions), you grant us an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute those materials or information. However, we will not release your name or otherwise publicise the fact that you submitted materials or other information to us unless: (a) you grant us permission to do so; (b) we first notify you that the materials or other information you submit to a particular part of a site will be published or otherwise used with your name on it; or (c) we are required to do so by law.

12     Links to third party websites

12.1            Our Web site may contain links to third-party Web sites, which are not under our control. We make no representations whatsoever about any other Web site to which is linked to our Web site. When you access a third party Web site, you do so at your own risk and we are not responsible for the accuracy or reliability of any information, data, opinions, advice, or statements made on these sites. We provide these links merely as a convenience and the inclusion of such links does not imply that we endorse or accept any responsibility for the content or uses of such Web sites.

13     Third party rights

13.1            Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

14     Governing law

14.1            Your use of the website and any contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.